Terms & Conditions

Seller and contact

The A2 Watches online store, available at a2watches.com, is run by A2 WATCHES spółka z ograniczoną odpowiedzialnością, registered office in Warsaw, Aleja Wincentego Witosa 31/10, 00-710 Warsaw, Poland, entered in the register of entrepreneurs of the National Court Register (KRS) under number 0001228595, NIP (tax ID) 5273209919, REGON 544251100, share capital PLN 100,000. For orders, consignment sales, buying and servicing of watches, you can contact us through the form on the contact page, by phone at +48 608 807 128 or by email: a2@a2watches.pl.

Collection and orders

The shop presents new and pre-owned watches as well as watches accepted for consignment sale. Each product page includes the price, key specifications, a description of condition, set contents and availability. An order is placed after adding a product to the cart, providing the details needed for delivery and confirming the obligation to pay.

Prices and payments

Product prices are given in Polish złoty and include applicable taxes unless stated otherwise for a product. Available payment methods are shown in the cart and at checkout. Order processing begins after the payment is confirmed or after individually agreeing personal collection terms.

Delivery and collection

High-value products are packed in a way that limits the risk of damage in transit and may be sent as insured shipments. The customer may also arrange personal collection. Orders are prepared and shipped within 3 business days of the payment being received. For personal collection, the date and place are agreed individually with the customer. Detailed delivery terms are set out in the shipping policy.

Withdrawal from the contract

A consumer who has concluded a distance contract may withdraw from it within 14 days without giving any reason, subject to the exceptions provided by law. Returned products should be sent to: A2 WATCHES sp. z o.o., Aleja Wincentego Witosa 31/10, 00-710 Warsaw, Poland, after prior contact by email or phone. The payment is refunded within 14 days of receiving the statement of withdrawal, using the same payment method the customer used. Details of the procedure are set out in the returns policy.

Complaints

Complaints about the conformity of goods with the contract can be submitted by email, through the contact form or in writing after agreeing how the product will be handed over. The complaint should include the customer’s details, the order number, a description of the problem and the preferred way of resolving it. We process complaints within 14 days of receiving them and send our response by email or in another way indicated by the customer. The product under complaint should be sent to: A2 WATCHES sp. z o.o., Aleja Wincentego Witosa 31/10, 00-710 Warsaw, Poland.

Customer account and use of the website

The customer may use the customer account, order history and contact forms in accordance with their purpose. Providing unlawful content, content infringing the rights of third parties or content disrupting the website is prohibited.